FAQs

If you don’t see your question, get in touch and let us know how we can help.

How it Works

How does solar power work?
What happens if there is a power outage?
Can we add panels in the future?

Costs & Savings

My BC Hydro Bill shows energy outflow to the grid, which is considerably less than the solar production my monitoring shows for the same period. Why?
Why are my 455 W solar panels producing less than 455 W when the sun is blasting on them?
Can I connect a backup generator to my electrical service if I also have a solar PV system installed?

Life-Span, Warranty & Maintenance

What maintenance will my solar system require?
Do I need to clean the snow off my solar panels?
Do solar panels break easily?
What if I notice an issue with my online monitoring ie: panels/inverters not producing?
What if I have to replace my roof at some point after having a solar system installed?
When I check the online monitoring, my system is not reaching maximum rated output of the solar array – Why is that?
When I check the online monitoring, my system is not reaching maximum rated output of the solar array – Why is that?